Terms of Service

Service Scope

VPN54 provides cross-border network acceleration and international route subscriptions, with support for Windows / macOS / iOS / Android / Linux. Users can get client software and subscription details through the panel and connect using compatible devices. Refer to the panel and related instructions for route selection and client configuration.

The service provides network connectivity; it does not provide accounts, content licenses, or membership benefits for third-party websites. Access to a destination service remains subject to its regional, account, and usage policies. Route coverage does not mean that every website or app is accessible from every region, nor does it guarantee ongoing access to specific content.

Account and Subscription Rules

No email address is required; registration uses a username and password. Users must keep their password and subscription link secure and must not publish access credentials or share them with others. A subscription link grants account access. If it is exposed or an unusual connection is detected, stop sharing the link and take action through the panel or submit a support ticket.

There is no device limit, but subscriptions are for the account holder's personal use only. You may not resell, rent, or transfer a subscription, share an account with others, or provide access to the routes as part of another service. Using multiple devices does not change the traffic or billing rules of the selected plan.

Monthly subscription traffic resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Traffic packages remain valid until used and never expire. See the Plans page for available tiers. Before confirming an order, check the plan type, price, and traffic allowance; monthly subscriptions and traffic packages have different rules.

Requirements for Lawful Use

Users must comply with the laws and regulations that apply where they are located and to their use of the service, and are responsible for ensuring their usage complies with those requirements. You must not use the service for illegal activities, to infringe others' rights, distribute malicious software, send abusive messages, or access or interfere with another person's systems or networks without authorization.

You must not use the service to commit fraud, steal credentials, attack network infrastructure, or disrupt other users' connections. When using third-party platforms, you must also follow their terms of service and content licensing rules. Network connectivity does not constitute approval of the legality of user conduct or the status of third-party authorization.

Availability and Limits of Responsibility

Connection performance depends on factors such as the local network, device configuration, carrier routing, destination websites, and maintenance. The service does not guarantee uninterrupted connections, a fixed speed, a specific exit location, or continuous access to third-party platforms. If an issue occurs, consult the Help Center and submit a support ticket.

Users should keep necessary local copies of their materials and avoid relying solely on a network connection to store important work. Responsibility for impacts caused by third-party platform changes, user device failures, or force majeure events will be assessed based on the actual circumstances. These terms do not exclude or limit service responsibilities or user rights that applicable law does not permit to be excluded or limited.

Account Restrictions and Termination

If VPN54 detects reselling or account sharing, unlawful use, infringement of others' rights, or conduct that threatens service operations, it may restrict connections, suspend a subscription, or terminate an account according to the level of risk. To contain an ongoing risk, restrictions may be applied first, followed by a review of the circumstances.

If you disagree with the outcome, explain the situation and provide relevant order and troubleshooting details through a user-panel ticket. Do not provide your password or a complete subscription link with your submission. Account actions do not replace the refund request process or affect any rights you may have under applicable law.

Changes to These Terms and Refund Guidance

Changes to these terms will be published on this page, and the month shown at the top will be updated. Important changes affecting account or subscription use will be announced on the site or through the user panel. Changes will be applied in accordance with applicable law and will not retroactively remove responsibilities that have already arisen. Review updates before continuing to use the service, and submit questions through a support ticket.

You may request a full refund for any reason within 7 days of your first payment. For instructions and details on how requests are handled, see the Refund Policy.